I'm looking at a screenshot I saved from a payment history card from March. Order cost $67.13. Order pay $12.33, promo pay $7.00, tip $10.00, total $29.33. Completed 9:07 pm, marked on time.
Four of those numbers no longer exist on that screen.
The notification at the end of July said Shipt was updating payment details. It rolled out across metros in the first week of August, staggered, which is why half of the community was confused for a few days about whether it had happened yet.
The order cost is the one everybody noticed
It was a labeled row. "Order cost," with a dollar figure, sitting right under the order ID.
Absolutely gone.
On that March order the tip was $10.00 against a $67.13 basket, which is roughly 15%. Run the same order through the new screen and you can see the $10.00 and you cannot see the $67.13, so you can't figure out the tip was 15% at all.
Shoppers worked out what that costs them within about a day. One put it plainly: "I need to know if that $5 tip was on a $50 order or a $250 order."
That's the whole problem in one line. A $5 tip is a decent tip on a small run and an insult on a $250 haul with 60 items, and starting this month those two arrive in your history looking identical.
Another shopper read intent into it: "I feel like it's an effort to make orders forgettable." I don't know whether that's true. The effect is the same either way.
Promo pay got folded in
This one is quieter and it took the community about two weeks to really notice the impact of it.
The old card broke your pay into two rows. Order pay $12.33. Promo pay $7.00. You could see, at a glance, that a third of that money was Shipt buying its way out of an order nobody wanted.
Now you get one row. Order pay, with "Includes promo pay" underneath it in small grey text.
So a $19.33 order and a $19.33 order are now the same order, except one of them was actually a $12.33 order that sat on the board long enough to grow. If you were using your own history to work out what your metro really pays before promo, that just got harder.
The on-time marker left the card
The March card said "9:07 pm" and then, in green, "On time."
Now it just says 8:12 pm.
Your on-time percentage still exists, and opening it still shows you which orders were late. It's just no longer sitting on the individual card where you'd notice it while scrolling, which matters because on-time is the service minimum that slips quietly while you're busy chasing a promo across town.
And dropped orders now show up in your pay history
Listed first, before the orders that actually paid you.
Plenty of shoppers read this as a scare tactic, and I understand why, but be careful about what you conclude from it. Dropping an order more than an hour before the window is still not a violation and still does not touch your reliability percentage. Shipt's own standards define the problem as dropping within one hour of the delivery window. Showing up in a list is not the same as being counted against you.
It's clutter. Annoying clutter you have to scroll past to reach the part of the screen that tells you what you earned. That's a different complaint from a policy change, and neither is great.
What shoppers are actually doing about it
The advice that surfaced fastest, and the one a veteran shopper endorsed, is to screenshot the order card right after you process it. That capture holds the order total, and it also holds the order number and the address, which is the whole reason it's useful for keeping tip history.
Best version I saw came from another shopper with over seven thousand orders. Google Maps label, order number, date, order total, rounded to the nearest fifty. Not exact. Deliberately not exact, because remember, we're trying to do this quickly while on a delivery deadline and possibly driving.
"I just need the indication if the $10 is on a small order or a large one."
Others are writing it into the order's notes field, or keeping a paper log, or checking their preferred members list, which does still show order totals if you open each member individually. That is, if the order was from a preferred member.
All of these work. All of them are also unpaid admin work you're now doing in the middle of a shift, which is the part people are actually angry about. "More work, same result," as one shopper summarized it.
The part nobody has mentioned yet
The screenshot doesn't fully fix it.
Two separate problems, and both showed up in those same threads once people started comparing notes.
First is timing. Items get added, substituted, and refunded after you've seen a total, so a number you captured at the wrong moment is simply wrong. One shopper refunded two large wicker baskets and found the totals before and after processing were identical anyway.
Second one is worse. It means the two numbers Shipt showed you were never the same number to begin with. Your preferred members list gives the total the member actually paid, after credits and sales and deals have come off. The one that used to sit in payment history was the original, before any of that. One shopper logged $173 from a receipt screenshot, then found $208.94 on their preferred list for the same order.
So if you're rebuilding this by hand, know that you're capturing an approximation. Which is fine, honestly. Rounded to the nearest fifty it tells you what you need. Just don't file it away believing it's precise, and don't get bummed about a tip percentage you calculated from it.
What's actually worth tracking now
I'll be straight about something here, because it would be easy to write this post as a eulogy for tip percentage and I don't believe in tip percentage as the only factor you should consider when deciding if a tip is good or not.
Percentage is the customer's unit. It measures how a member feels about the total on their receipt. It doesn't know about aisle backtracking, or the stairs, or the eleven miles back toward the store. A 20% tip on a small close order can pay you triple what a 10% tip on a big far one does, and shoppers who chase percentage end up hunting expensive baskets that eat their whole afternoon.
Losing the ability to compute it exactly is not the tragedy.
What order cost really was, for most of us, is a cheap proxy for how much work an order represented. Big basket, lots of items, long shop. That proxy is gone, and the honest replacement isn't a better proxy. What you'll want is the actual thing: what this address has tipped you, in dollars, across every visit, next to what the run cost you in time and miles.
That was always the number worth having. Address history outranks everything else on the offer screen, and it did before August too.
What August took away is the last version of this you could reconstruct after the fact. Everything useful now has to be captured while the order is open, in the twenty seconds you have, on a screen you're about to leave so you can make your delivery on time.
Quick answers
Where is the order cost on the new Shipt payment history?
It isn't there. The row was removed. The total is visible while you're working the order and on the digital receipt, and after the order posts there's no field for it.
How do you calculate tip percentage now?
After the fact, you can't. The denominator is gone. You have to capture the order total yourself while the order is still open.
Did anything else disappear?
Promo pay as a separate line, and the on-time marker on the individual card. Lates are still visible inside your on-time stat.
Are bundle tips still shown per order?
Yes. That one went around as a rumor and it isn't true. Each order in a bundle still shows its own tip, further down the screen than people expected.
Do dropped orders showing up mean they count against me?
Not always. Dropping more than an hour before the window still doesn't affect reliability. Inside that hour it's a distressed drop and it does count. Either way, showing up in this list is new and is not itself a penalty.
What to do tonight
- Screenshot the order card after you process, every time, until it's muscle memory. It's the only moment the total and the address exist on the same screen.
- Round it. Fifty dollar buckets are enough to tell a $50 order from a $250 one, and precision you can't verify isn't worth chasing.
- Put it wherever your preferred list and your addresses already live, not in a separate photo album you'll never open again.
- Stop reconstructing at the end of the week. That's the habit this change actually killed, because the data isn't there on Sunday anymore.
Six hundred screenshots in a camera roll is not a record. It's a pile you'll never search, and the tip you're trying to match to an address landed four hours after you left the door.
Auto Tip Map is an Android app that saves every order, tip, and address automatically, including tips that arrive hours after delivery. It captures what an order was worth while the order is still open, which is now the only time that information exists.